Find your answers
If you have a question about an NZ Manufacturing product, sales or the company in general, please review the answers below. If you cannot find your answer here or would like to make a comment, please contact us directly.
Are there discounts offered for school athletic programs?
Professional pricing is offered to team coaches and school athletic programs. Contact us now to sign up!
Do your products feature any type of warranty?
Yes, NZ Manufacturing warrants products free from material defects and workmanship for 90 days from the date of purchase under intended usage.
What if I’m not satisfied with the product?
Product damaged by delivery or shipped incorrectly can be sent back via a Call Tag, contact our Customer Service Department at 1-800-886-6621.
Product returns for all other reasons should be sent back with the NZ Manufacturing issued Return Authorization Number (RA#). You can fill out the online Return Request Form or contact our Customer Service Department by phone at 1-800-886-6621. A 25% Restocking fee applies to non-defective product. Items returned without an issued RA# will be refused. More information on terms and conditions can be found on our Return/Exchange Policies page, located here.
What is the average lifespan of your products?
Lifespan of our natural latex rubber and bungie products varies depending upon care and usage. Go to Proper Use and Care for more information on how to prolong the life of the tubing and bungie products.
How does the working range resistance levels for the tubing and bungie products work?
In the working range, the first number is the amount of weight you are pulling against when you first begin to place resistance against the product. The end number reflects the amount of weight you are pulling against when you reach the end of that specific products working range. Working range for our latex tubing products is approximately 3 times its original length. Working range for our Bungie is approximately 2 times its original length.
Do your products contain latex?
Our tubing products are natural latex rubber. Our bungie is latex rubber surrounded by a nylon over braid.